Help / FAQ

I’ve Got a Question.
E-mail us with any questions you may have.

How Do I Make a Change to an Order?
E-mail us with full details of changes. Be sure to include to the following:
1) Name of person who purchased it
2) Full name of the baby
3) Baby’s birth date

PayPal
They are the most cost effective method of online payment. This enables us to keep our prices competitive and still offer our customers a very convenient, secure method of shopping online, speedy processing and prompt shipping of your order.

I prefer to mail-in my order. Can I do it?
If you prefer to mail your order feel free to print out the online order form and mail it along with check payment to us at the address on the form. Please write legibly because often times we are unable to read our customers handwriting.

Shipping Pricing, Policy & Guarantees
Shipping & Handling: [$1/piece gift cert.; $6.95/piece unframed; $11.90/piece framed]
We do not charge extra shipping on unframed prints if ordered with a framed print
We ship via US Postal Service
It usually takes 15 days from order date to receive your Babyville Times™ keepsake
Gift Certificates are mailed out the same day

How do I Submit the Photograph?
You have two options:
1) Scan & Upload it – make sure they are at least 150 dpi and either TIFF or JPEG files
2) Mail it to us – write your baby’s name and birth date on the back of the photo

I would like to refer your product and make some money, how do I do it?
We offer an excellent way for someone to make an extra paycheck. Click here for details.

Copyright and Restrictions:
You may not modify, publish or reproduce works from this site without express written consent from Eternal Moments LLC.

Privacy:
If you supply us with your postal address or email online you may receive periodic mailings from us. If you do not wish to receive such mailings, please Contact Us. Please provide us with your exact name and address. Please supply us with your correct telephone number and email address so we can contact you regarding your order. We will never share your phone number or email address with any other organizations. We will only contact you by phone if we have a question about your order.If you would like more information about privacy or security, please Contact Us with your question.

Data Accuracy:
Eternal Moments LLC has independently collected all its own data and facts. Although sources we utilized are deemed reliable, its accuracy is not guaranteed by Eternal Moments LLC. All information contained in our products are for entertainment purpose only.